SHIPPING INFORMATION

Please allow up to 7 days to complete your order. We primarily ship through USPS. After leaving our facility, USPS typically delivers in 2–5 business days. We are not responsible for late shipments due to carrier delays.

If you have any problems with your order, please contact us right away to let us know. We want to make our customers happy and will try our best to resolve any situations that come up.

PACKAGING

We use recyclable boxes sealed with eco-friendly recyclable paper tape. For safe travels we package everything with 100% biodegradable packing peanuts.

RETURNS

Because of the nature of our products, we cannot accept product returns. We do however offer replacements if the item you purchased arrives damaged. Please get in touch with us if you have any problems or concerns with your order.

PRODUCT INFORMATION AND USAGE

  • Sensitivity to skincare and beauty products can happen with any ingredient and varies with every individual. Our products contain all-natural and organic ingredients which may cause sensitivity or an allergic reaction. Ingredients are listed on the website and on most individual products. Buyers should ensure they are not allergic to any of the ingredients contained before purchasing and usage. You agree we are not responsible for any reaction to any ingredients.

  • Brief guidance on how to use our products is printed on the packaging of most products with more details found on the website. Products are for external use only and not for consumption. Products should be kept out of reach of children and pets.

  • These products are not intended to diagnose, treat, cure or prevent any disease. The information on this website, including any links to external sites, testimonials given by customers, or emails composed by any representative of Mesmer Natur LLC are designed for educational purposes only, and they are not intended to offer professional medical advice or treatment for any condition. These statements have not been assessed by the Food and Drug Administration, and they do not substitute any advice of a licensed medical professional in the country, state or jurisdiction in which you reside.

  • Products should always be stored in a cool, dry place away from direct sunlight, and be used appropriately in line with guidance. Once opened, products are best used within 6-12 months due to the nature of the ingredients used. Perfume oils have a longer shelf life of 1-2 years.

  • We do not accept responsibility for damage of goods from inappropriate storage or use.

  • Our ingredients are sourced from all-natural and organic ingredients, and as such scent, color and consistency may vary slightly from batch to batch. These variations do not affect the quality or effectiveness of the product in any way.